Refund Policy

At VNRStore.com, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help with a clear and straightforward refund process.

Eligibility for Refunds

You may be eligible for a refund if:

1. The product is defective, damaged, or incorrect upon delivery.
2. The product fails to meet the specifications described on our website.
3. A return request is initiated within 7 days of delivery.
4. The product is unused, in its original condition, and includes all original packaging, tags, and accessories.

Note: Certain items such as perishables, personal care products, or customized orders may not qualify for refunds. Please check product details for specific exclusions.

How to Request a Refund

To request a refund, follow these steps:

1. Contact our support team at:
   • Email: support@vnrstore.com
   • Contact Form: Available on the "Contact Us" page.
2. Provide the following details:
   • Order number
   • Reason for the refund
   • Supporting documentation (e.g., photos of the defective/damaged product).

Our team will review your request and respond within 2 business days.

Refund Process

• Once your return is received and inspected, we will notify you of the refund approval or rejection.
• Approved refunds will be processed within 7-10 business days and credited to your original payment method.

Refund Amounts

• Full Refund: Issued for damaged, defective, or incorrect items.
• Partial Refund: May apply if the product is returned incomplete or shows signs of use.
• Shipping Costs: Refunds for shipping charges apply only if the return is due to our error (e.g., wrong item shipped).

Non-Refundable Items

The following items are not eligible for refunds:

• Items explicitly marked as non-returnable or final sale.
• Products damaged due to misuse, negligence, or unauthorized alterations.
• Requests made beyond the specified return/refund period.

Cancellations

• Orders can be canceled within 24 hours of placement for a full refund.
• If the order has already been shipped, cancellation is not possible. However, you can initiate a return after delivery.

Contact Us

For any refund-related inquiries or assistance, please contact us:

Email: support@vnrstore.com
Phone: +917887087707
Working Hours: [11:00 AM to 3:00PM]

Thank you for choosing VNRStore.com. We’re committed to ensuring a hassle-free shopping experience for all our customers.